Privacy Statement

Privacy Statement for ticketsresale.com

Last Updated: 24 September 2025

ticketsresale.com (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Statement explains how we collect, use, disclose, and protect information that applies to our service, and your choices about the collection and use of your information. By using ticketsresale.com, you agree to the terms of this Privacy Statement.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: This is information that can be used to identify you directly or indirectly. It may include:
  • Contact Information: Name, email address, postal address, phone number.
  • Account Information: Username, password (encrypted).
  • Financial Information: Payment card details (processed securely by third-party payment processors, we do not store full card numbers), billing address.
  • Transaction Information: Details about tickets bought and sold, order history.
  • Identification Information: In some cases, for security or legal compliance (e.g., preventing fraud), we may request government-issued ID.
• Non-Personal Information: This is information that cannot be used to identify you personally. It may include:
  • Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, search queries, clicks, and referring URLs.
  • Device Information: Type of device, operating system, browser type, IP address, unique device identifiers.
  • Location Information: General geographic location derived from your IP address.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4 for more details).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Operate Our Services:
  • Facilitate the buying and selling of tickets.
  • Process transactions and send confirmations.
  • Manage your account and preferences.
  • Communicate with you about your transactions, account, and service updates.
  • Provide customer support and respond to your inquiries.
• To Improve and Personalize Our Services:
  • Understand how users interact with our platform to enhance user experience and functionality.
  • Personalize content and offers based on your interests and past activities.
  • Develop new features and services.
• For Security and Fraud Prevention:
  • Verify your identity and prevent unauthorized access to your account.
  • Detect, investigate, and prevent fraudulent or illegal activities.
  • Enforce our Terms of Service and other policies.
• For Marketing and Advertising:
  • Send you promotional emails, newsletters, and special offers (you can opt-out at any time).
  • Display targeted advertisements on our platform or third-party websites based on your interests (with your consent where required).
• For Legal Compliance:
  • Comply with applicable laws, regulations, legal processes, and government requests.
  • Protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Other Users: When you buy or sell tickets, certain information (e.g., your username, transaction details) may be visible to the other party to facilitate the transaction. We do not directly share your email address or financial details with other users.
• Service Providers: We engage third-party service providers to perform functions on our behalf, such as:
  • Payment processing.
  • Website hosting and maintenance.
  • Customer support.
  • Analytics and marketing.
  • Security and fraud prevention.
  • These service providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
• Protection of Rights and Safety: We may disclose your information when we believe it is necessary to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you, with third parties for various purposes, including analytics, research, and marketing.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your usage of our website.

• Cookies: Small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
• Web Beacons (Pixel Tags): Small graphic images or other web programming code included in our web pages or emails. They can be used to count users who have visited certain pages, open emails, and understand usage patterns.

We use these technologies for:

• Essential Functionality: To enable core features of the website, such as logging in, adding items to a cart, and processing transactions.
• Performance and Analytics: To understand how users interact with our website, identify areas for improvement, and track the effectiveness of our marketing campaigns.
• Personalization: To remember your preferences and customize your experience.
• Advertising: To deliver relevant advertisements to you on our website and third-party platforms.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of our website may not function properly.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• Encryption: Using SSL/TLS encryption for data transmission.
• Access Controls: Limiting access to personal information to authorized personnel on a need-to-know basis.
• Regular Security Audits: Conducting periodic security assessments to identify and address vulnerabilities.
• Data Minimization: Collecting only the information necessary for the stated purposes.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

6. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal information.
• Erasure (Right to be Forgotten): Request deletion of your personal information, subject to certain exceptions.
• Restriction of Processing: Request that we limit the way we use your personal information.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Object to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise these rights, please contact us using the information provided in Section 9. We will respond to your request in accordance with applicable laws.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by ticketsresale.com. This Privacy Statement does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

ticketsresale.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Statement on our website with a new “Last Updated” date. Your continued use of ticketsresale.com after such modifications will constitute your acknowledgment of the modified Privacy Statement.

10. Contact Us

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at:

Email: privacy@ticketsresale.com